How are the goods packed? Could you send me some photos?
2024-12-31 10:50:12.771
We will carefully pack your order.
Using polyethylene foam wrapped in waterproof film, with aluminum frame and glass, to prevent scratches and damage.
Goods in the container can be packaged on shelves with wooden crates or plywood frames, or bulk packaged.
If you wish to receive photos of the packaged products, please let us know. Please ensure that the request is made before the proforma invoice is issued.
Is cargo transportation insured?
2024-12-31 10:50:12.767
Yes, your cargo transportation is 100% secure. We only cooperate with certified freight forwarders who have third-party insurance. All goods are insured during sea freight. If the goods are damaged, we will be responsible for handling the loss to ensure that you receive your order as soon as possible.
What happens if I don't receive the goods by the agreed date?
2024-12-31 10:50:12.763
Please pay special attention to the applicable deadline for collecting goods from the port. If the container exceeds the free time at the port, the port will charge fees according to its price list.
Can goods be transported by air?
2024-12-31 10:50:12.758
We usually choose air freight for sample transportation. Small windows can also be transported this way. However, air freight has additional restrictions and is more expensive than sea freight, so we usually recommend sea freight.
What is the average delivery time for an order?
2024-12-31 10:50:12.750
Generally, it takes 3-6 weeks from manufacturing to delivery after the drawings are confirmed and the deposit is paid. The shipping time of windows to the port of destination is 3-4 weeks on average, depending on the sailing schedule, port of destination and delivery method. In addition, the production time of the windows (several weeks) also needs to be calculated. The expected production time can be found on the proforma invoice.
Could you take a photo/video at the end of product production?
2024-12-31 10:50:12.746
Yes, we can send you such photos or videos. Please remember to make your request during the stage of preparing the formal invoice.
Do I need to register my company before importing goods from China?
2024-12-31 10:50:12.731
You need a company currently operating in your region, or you have import service agencies such as freight forwarders and customs brokers that can help you handle qualifications, certificates, customs clearance, and logistics. In some regions, DDP/DDU delivery methods are available, depending on the specific circumstances, and we will do our best to ensure everything goes smoothly.
How to reduce transportation costs?
2024-12-31 10:50:12.724
Sea freight is an advantageous way to transport windows. A full 40-foot high cube container (40' HC) is used. Its dimensions are typically 1200 x 235 x 259 cm. You can combine your friend's order or other orders into one container to share shipping costs. In this case, we recommend invoicing all expenses to one company/individual to reduce expenses and paperwork.
What is the exact transportation cost?
2024-12-31 10:50:12.720
You can see the shipping cost in the quotation invoice. Once you have paid the invoice, you will not be surprised by any extra or hidden charges on our side. Please note, however, that once the goods arrive at their destination, customs duties, import and port charges will be borne by you.
Can I get a discount?
2024-12-31 10:50:12.716
Yes, we will fully consider discount support based on the specific situation. (You can see this in the quotation and proforma invoice)
Service Hotline:
Email:
Address:
No. 399, Shixiang Road, Xiangzhi Industrial Zone, Xiangzhi Town, Shishi City, Fujian Province
Business License